Store
Policy

At HIGHTRIBE, we are committed to providing exceptional customer care and support to ensure a positive shopping experience for all our customers. Our customer care policy outlines our approach to addressing your inquiries, concerns, and feedback promptly and effectively.

1. Communication Channels:

• We offer multiple communication channels for your convenience, including email, phone, live chat, and social media platforms.

• You can reach our customer care team through hightribe.inc@gmail.com, Whatsapp at +91 9769051717, or by DM us on Instagram @hightribe.inc.

2. Response Time:

• We strive to respond to all customer inquiries and messages within 24-48 hours during our regular business hours.

• For urgent matters, such as order issues or technical difficulties, we aim to provide a prompt response as soon as possible.

3. Knowledgeable Support Team:

• Our customer care team consists of knowledgeable and trained professionals who are dedicated to assisting you with your inquiries and concerns.

• We provide ongoing training to our support staff to ensure they are equipped with the necessary knowledge and skills to address a wide range of customer issues.

4. Personalized Assistance:

• We understand that every customer is unique, and we strive to provide personalized assistance tailored to your specific needs and preferences.

• Our support team will take the time to understand your concerns and provide individualized solutions to meet your requirements.

5. Transparency and Accountability:

• We are committed to transparency and accountability in our interactions with customers.

• If we make a mistake or encounter an issue, we will take full responsibility and work diligently to rectify the situation to your satisfaction.

6. Feedback and Improvement:

• We value your feedback and use it as an opportunity for continuous improvement.

• We encourage you to share your suggestions, concerns, and experiences with us, as it helps us enhance our products and services.

7. Privacy and Security:

• We prioritize the privacy and security of your personal information and adhere to strict confidentiality standards.

• Your personal data will be handled in accordance with our privacy policy, and we will never share your information with third parties without your consent.

8. Customer Satisfaction Guarantee:

• Your satisfaction is our top priority. If for any reason you are not completely satisfied with your shopping experience, please let us know, and we will do everything we can to make it right.

9. Accessibility:

• We are committed to making our customer care services accessible to all individuals, including those with disabilities.

• If you require accommodations or assistance accessing our support channels, please let us know, and we will be happy to assist you.

10. Contact Information:

• If you have any questions, concerns, or feedback, please don't hesitate to contact our customer care team at hightribe.inc@gmail.com or Whatsapp at +91 9769051717.

• Our customer care representatives are available 12:00 PM To 6:30 PM to assist you with any inquiries you may have.

Note: This customer care policy is subject to change without prior notice. Please check our website periodically for any updates or revisions.

At HIGHTRIBE, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, disclose, and safeguard your data when you use our website or services.

1. Information We Collect:

• We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or register an account with us.

• We also collect non-personal information such as your IP address, browser type, and device identifiers for analytical purposes and to enhance your browsing experience.

2. How We Use Your Information:

• We use your personal information to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.

• Your non-personal information is used to analyze website traffic, track user interactions, and improve our services and website functionality.

3. Data Security:

• We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Our website is secured using SSL (Secure Sockets Layer) encryption to ensure the confidentiality of your data during transmission.

4. Data Sharing and Disclosure:

• We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business operations, or providing services to you.

• We do not sell, trade, or rent your personal information to third parties for marketing or advertising purposes without your consent.

5. Cookies and Tracking Technologies:

• We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.

• You have the option to disable cookies in your web browser settings, but please note that certain features of our website may not function properly as a result.

6. Third-Party Links:

• Our website may contain links to third-party websites or services that are not operated or controlled by us.

• We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

7. Children's Privacy:

• Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate action.

8. Your Privacy Choices:

• You have the right to access, correct, or delete your personal information at any time. You can update your account settings or contact us directly for assistance.

• You may also opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.

9. Policy Updates:

• We reserve the right to update or revise this Privacy and Safety Policy at any time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

10. Contact Information:

• If you have any questions, concerns, or requests regarding our privacy practices, please contact us at hightribe.inc@gmail.com or Whatsapp us at +91 9769051717 or DM us at Instagram @hightribe.inc.

• Our privacy team is available to assist you with any inquiries you may have.

Note: This Privacy and Safety Policy is subject to change without prior notice. Please review this policy periodically for any updates or revisions.